Terms and Conditions
Please read these terms and conditions carefully as they set out important
information about your and our rights and obligations.
You must agree to these terms before your order is finalised.
You must be at least 18 years old and a resident of the UK to place an order.
Your attention is particularly drawn to clause 16 (Our responsibility to you) of
these terms, which sets out important limits and exclusions of our liability to
you.
1. About us
We are The StudyBed Company Ltd whose registered address is International House, Station
Yard, Thame, OX9 3UH. A company registered in England and Wales under Company No.
5912743. Our Vat no. is : 897242874
2. How to contact us
You can contact us by sending an email to enquiries@studybed.co.uk or by calling us on 01844
214484.
3. These terms
a. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The StudyBed Company Ltd,
and any reference to ‘you’ or ‘your’ is to the person placing an order.
b. We may make changes to these terms at any time. However, the terms which apply to
your order will be those in force at the time you submitted your order to us.
c. Please print out or save a copy of these terms and any emails from us for your records,
as we will not save or file a copy for you. These terms are only available in English.
d. Your use of our website is governed by our Website Terms of Use.
4. Orders
a. After you place your order, we will send you a confirmatory and detailed email which
we ASK YOU TO CHECK OVER carefully for correctness. This does not mean that
your order has been formally accepted by us. Your order is an offer to buy products
from us on these terms.
b. Acceptance of your order by us takes place when we have received acknowledgment
by you of our confirmatory email and our terms and conditions, laid out herein, as well
as payment of the deposit. At this point a legally binding contract is formed between
you and us on these terms. We will liaise with you with regard to final delivery and send
you an email confirming delivery details once a mutually suitable date has been
agreed.
c. If we do not accept your order, for example because we have been unable to pre-
authorise the payment, the products are unavailable, you are under 18 or live outside
of the UK, or there has been a mistake regarding the pricing or description of the
products, we will email you using the details you provided when you placed your order.
We have the right to reject any order for any reason.
d. If we are making any bespoke (colour and/or size) personalised products for you which
are based on measurements or other information you provide to us, you are
responsible for ensuring that the information is correct.
5. Availability
a. All orders are subject to availability. We cannot guarantee that any product will be
available at any given time. In certain circumstances beyond our reasonable control,
for example where there has been a change in law, we may need to stop selling certain
products. If this happens and it affects your order, we will notify you by email, cancel
your order and provide you with a full refund (including any delivery costs) if payment
has already been taken.
6. Making changes to your order
If you would like to make any changes to your order after you have submitted it, please
contact us as soon as possible and we will let you know if it is possible to change your
order.
7. Product descriptions
a. Descriptions of our products are set out on our website.
b. We cannot guarantee that the colours displayed on your device will match exactly the
appearance of your products. The colours of the products displayed on our website
may vary depending on what device you are using and your settings. We are able to
send you actual samples of the oak and the white finishes. For other colours, we
strongly recommend that you obtain a matchpot from the manufacturer before
confirming your final choice.
c. All weights, sizes and measurements set out on our website are as accurate as
possible but there may be some small variations up to 1%.
8. Use restrictions
You must use our products only for domestic and personal use. You must not use our products
for contract or corporate use, or immediate resale purposes, without first obtaining our
permission.
9. Prices
a. Prices for our products are set out on our website. All prices are in pounds sterling
(£GBP) and include VAT at the applicable rate, but exclude delivery charges. For
information on delivery options and costs, please contact us for details.
b. Prices for our products and delivery charges may change at any time. Except as set
out in clause c below, such changes will not affect existing orders.
c. If there has been an error on the website regarding the pricing of any of our products
and this affects your order, we will try to contact you using the contact details you
provided when you placed your order. We will give you the option to re-confirm your
order at the correct price or to cancel your order. If we are unable to contact you, we
will treat the order as cancelled and notify you by email.
10. Payment
a. We accept payments by cheque or credit cards/ debit cards. We do not accept Amex.
All credit card and debit card payments need to be authorised by the relevant card
issuer.
b. We will take a deposit payment from you when you place your order and the final
payment is due prior to delivery once a delivery date has been agreed and an invoice
issued. Our normal deposit is £500.
11. Delivery dates and costs
a. For information on delivery options and costs, contact us for full details and prices. We
do not deliver directly to Northern Ireland, Isle of Man, some remote postcodes in the
Scottish Highlands and Islands or any address outside of the UK.
b. We will liaise regularly with you with regard to arranging a mutually suitable delivery
date, and ask that you also keep us updated with your preferred timings and schedules.
c. Any delivery dates stated during the order process, or in your order acknowledgment
or shipping confirmation emails, are estimates, unless we have agreed a specific
delivery date with you.
d. We will do all that we reasonably can to deliver your order within the delivery period or
on the delivery date agreed with you. If your delivery is delayed, we will email you to
let you know as soon as reasonably possible. However, we are not liable to you for any
losses you incur if delivery is delayed because of circumstances beyond our
reasonable control (for example, severe weather, accidents or unpredictable traffic
delays).
12. Delivery
a. We will deliver your order to the address specified by you when you placed your order.
b. If no one is available to take delivery, we will contact you to re-arrange delivery. In the
event of an unsuccessful delivery, we reserve the right to make a charge for aborted
time and travel, and a subsequent delivery may incur new delivery charges.
c. Please examine the products as soon as reasonably possible after delivery and notify
us of any fault or damage as soon as reasonably possible.
d. Once your order has been delivered to your address or in accordance with the delivery
instructions you provided to us, the risk in the products passes to you and the goods
are classed as having been ‘delivered’. This means that you are responsible for the
products and we are not liable to you if the products are stolen or damaged after they
have been delivered to you. This does not affect your legal rights if the products are
faulty or misdescribed. Ownership of the products passes to you once you have paid
for them in full.
13. Your rights to cancel
a. You have 14 days from the delivery date to rescind your order. This does not apply to
bespoke or personalised products. Items that are finished in a customer specified
colour or adjusted any way with regard to size, enlarged cut-outs and any modifications
from the standard product are personalised products.
b. Products must be returned to us in a new and unused condition, and we may make a
deduction from the refund amount if you have handled the product in a way that has
diminished the value of the product, if such handling was beyond what is necessary to
establish the nature, characteristics and functioning of the products. You are
responsible for the products while they are in your possession.
c. Unless your products are faulty or misdescribed, you are responsible for the cost of
returning the products to us. Should you wish to return products we can arrange a
collection service at a competitive price. For information on how to return your products
to us, contact us by sending an email to enquiries@studybed.co.uk or by calling us on
01844 214484.
d. We will provide you with a full refund (including basic delivery charges) as soon as
possible. If you cancelled before you received any products, we will issue the refund
no later than 14 days after the day on which you told us that you want to cancel. If you
have sent products back to us, we will issue the refund no later than 14 days after the
day we receive the products back from you or, if earlier, 14 days after the day you
provide us with evidence that you have sent the products back.
e. To cancel your order, please email us at enquiries@studybed.co.uk or by calling us on
01844 214484.
f. We will issue your refund to the same payment method you used when you placed your
order.
14. Faulty products
a. The products that we provide to you must be as described, fit for purpose and of
satisfactory quality. We are under a legal duty to supply products that are in conformity
with our contract with you.
b. During the expected lifespan of your product, you are entitled to the following:
Up to 30 days: If your product is faulty, you can get an
immediate refund.
Up to six months: If the product cannot be repaired or
replaced, then you are entitled to a full
refund in most cases.
Up to six years: If the product does not last a reasonable
length of time, you may be entitled to some
money back.
This is a summary of some of your key rights. They are in addition to your cancellation rights
set out in clause 13 above. For more detailed information on your rights, visit the Citizens Advice
website at www.citizensadvice.org.uk or call 0808 223 1133.
If your products are faulty or misdescribed, please contact us as soon as reasonably possible.
15. Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond
our reasonable control.
16. Our responsibility to you
a. If we breach these terms or are negligent, we are liable to you for foreseeable loss or
damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the
contract was made, it was either clear that such loss or damage would occur or you
and we both knew that it might reasonably occur, as a result of something we did (or
failed to do).
b. We are not liable to you for any loss or damage that was not foreseeable, any loss or
damage not caused by our breach or negligence, or any business loss or damage.
c. Nothing in these terms excludes or limits our liability for any death or personal injury
caused by our negligence, liability for fraud or fraudulent misrepresentation, or any
other liability that the law does not allow us to exclude or limit.
17. Your information
a. Any personal information that you provide to us will be dealt with in line with our Privacy
Policy available on our website, which explains what information we collect and hold
about you, and how we collect, store, use and share such information.
18. No third party rights
a. No one other than us or you has any right to enforce any of these terms.
19. Transfer of rights
a. We may transfer our rights under these terms to another business without your
consent, but we will notify you of the transfer and make sure that your rights are not
adversely affected as a result.
b. You are not allowed to transfer your rights under these terms to anyone without our
prior written consent.
20. Complaints
If you are unhappy with us or the products you ordered, please contact us at
enquiries@studybed.co.uk or by calling us on 01844 214484.
21. Governing law and jurisdiction
a. The laws of England and Wales apply to these terms, although if you are resident
elsewhere you will retain the benefit of any mandatory protections given to you by the
laws of that country.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This
means that you can choose whether to bring a claim in the courts of England and Wales or in the
courts of another part of the UK in which you live.
