..excellent service never ceases to amaze
Thank you so much Judy for your prompt reply, I am sure we can handle this ourselves from these instructions.  Your excellent customer service never ceases to amaze me.  
We had 17 viewings of our bungalow and I showed each of them the Study Bed in both modes. Everyone was so impressed and many wanted it left in place when we moved.  Who knows it could result in more orders for you.
Thank you again.
Regards Beatrice Holland ( Surrey) August 2019