We had a very exciting day yesterday when the StudyBed arrived and was assembled, especially Granny (me)! My grandson absolutely loves it and granddaughter is now coveting one for herself.
The bed was as I remembered it at the Glasgow show and I was impressed all over again. Such a clever concept.
Can I also say it’s been a pleasure to do business with you all, from those in the office to the great guys who came to assemble the Studybed. You were all not only unfailingly polite but friendly with it. The assembly guys were happy to accommodate our interest and excitement during their visit and didn’t make us feel we were intruding by watching what they were doing from the doorway. Grandson also got to to be number one assistant by holding some bolts for them, so he felt very involved.
We also appreciated that the delivery time was arranged within a short time slot and that the guys phoned twice on the day to report progress towards the anticipated delivery time. These small details make such a a difference and they all went to make us feel that customer care is important to you.
Thank you again.
Christine Morrison Aug 2012
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