..true to your word
We purchased our StudyBed some years ago following a visit to your stand at the Ideal Home Exhibition. It has been one of the most valuable, sensible and wise purchases we have ever made and we have always been happy to tell and demonstrate it to friends.
Despite the length of time that has passed since we purchased the bed, on visiting the Exhibition in March 2019 we spoke to someone on your stand and mentioned that its operation had become increasingly noisy. Our details were recorded and we were informed that when you were next in our area – someone would call in and address the problem. Unlike many companies, you were true to your word and we received a telephone call followed by a confirmation email giving us the date and a 2-hour arrival slot. Two gentlemen called in and sorted everything out. They were very pleasant and efficient and the desk/bed now operates silently, despite its age!
We just wanted to take a few minutes to give you some very positive feedback and thank you again for your great customer service. We have always been very happy to recommend your StudyBed and can now add that your customer service equals its high standard.
Thank you again
Pat and Colin Redman (June 2020)